Case summary November 2020 | Not Justified
A student complained to their provider about the disruption to their studies resulting from industrial action, and the coronavirus lockdown. The student wanted financial compensation or a fee refund.
Case summary November 2020 | Not Justified
An international student complained to their provider because their course had been moved to online teaching following the closure of campus during the coronavirus lockdown. They asked for a discount or refund of their tuition fees.
Case summary November 2020 | Settled
A student made an academic appeal to the provider on the basis of mitigating circumstances relating to their mental health. The student had been unable to access support services and practical elements of their course had been disrupted because of the coronavirus lockdown.
Case summary November 2020 | Not Eligible
A student was studying an evening course at a further education college and complained to us about disruption caused by their college closing during the coronavirus lockdown.
Case summary November 2020 | Not Eligible
A student complained about planned changes to their supervisory team during coronavirus lockdown. The student's complaint was delayed but at the final stage of the provider's internal processes when they complained to us.
Case summary November 2020 | Not Eligible
A student complained to us about changes made to their studies as a result of the coronavirus lockdown. The student had not complained to the provider because they believed their complaint would be rejected.
Case summary September 2020 | Partly Justified
A student complained to the provider that the course they had completed did not include enough teaching hours at the right standard to enable them to apply for professional accreditation from the relevant professional body.
Case summary September 2020 | Not Justified
A student needed an ergonomic chair. The provider agreed to pay for a chair for use on campus; DSA funding covered the cost of a chair for the student to use at home. Following an assessment with a chair specialist, the chair was supplied to the campus.
Case summary September 2020 | Partly Justified
A student disagreed with the decision to award them a Master’s degree, rather than a PhD.
Case summary September 2020 | Partly Justified
A student complained that a member of staff had completed the National Student Survey (NSS) on her behalf during a meeting. Other students also expressed concerns and the matter was raised with the Office for Students (OfS).
