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MyOIA

We are the independent, free, student complaints body

We deal with complaints about higher education providers in England and Wales, providing individual redress and sharing our learning from complaints.

Find out more about if you can complain

Learn more about what we do

You can learn about our Scheme, how we work to support students in reviewing their complaints, and what we require from you in order to progress a complaint.

About us

Latest news and updates

Changing the OIA’s Scheme: our thinking explained

23 Jul 2026

As the independent student complaints ombuds serving the higher education sector, the OIA sits in a unique position. We review complaints across England and Wales and we recognise that because of this specific status, having the trust and confidence of students, universities, SCITTs, colleges, and other providers, is vital to how we operate.

Share your student experience: Join the OIA’s Student Insight Panel

22 Jul 2026

We are introducing a new Student Insight Panel. Our aim is to provide a student perspective on aspects of the OIA’s work where insight into experience, understanding, accessibility, and communication with students will be invaluable as we change and develop our Scheme.

Highlighting key changes in OIA’s Scheme change consultation

2 Jul 2026

The OIA’s consultation on changing the Scheme that guides decisions on students’ complaints has just passed the half-way point and the organisation is highlighting two of the key changes as it moves from rules to a principles-based approach.
All News

Information for learners: Making a complaint

Can you complain to us?

Before you make a complaint to us, it’s worth checking whether your complaint is one that we can look at.
STUDENT HUB

How to complain to us

Learn more about how you can make a complaint to us once you have received a Completion of Procedures Letter.

Do you need help with your complaint?

Help, such as accessibility adjustments, and getting help with making a complaint.

Our resources for providers and learners

Annual Reports

View our latest Annual Report with summarises our activity over the previous year.

Annual Reports

Case summaries

View examples of cases we receive and how we resolve them. These include our public interest cases and case summaries.

Case summaries

Good Practice Framework

Our guidance on handling complaints and academic appeals, as well as new chapters which complement the Framework.

Good Practice Framework

For Student Advisers

Toolkit for Student Representative Bodies

This toolkit is designed to help you and your students' union, association or guild understand our process and help students who use our Scheme.

Toolkit for Student Representative Bodies

Representing a student

Learn more about representing a student in their complaint about a higher education provider.

Representing a student