Case summary March 2021 | Partly Justified
A student was in the second year of a three-year undergraduate programme. The student complained to their provider about disruption to their studies during the 2019-20 academic year resulting from industrial action and the Covid-19 pandemic.
Case summary March 2021 | Justified
An international student was in the final year studying Medicine at the provider. During their final year, medical students who passed their final exams were due to spend time on a series of clinical placements between then and their graduation in July.
Case summary March 2021 | Partly Justified
A student was on a one-year healthcare related Masters programme. The programme normally involved a lab-based practical research project.
Case summary March 2021 | Not Justified
A student was on a one-year postgraduate course. The provider moved its students to remote learning as a result of the nationwide lockdown during the coronavirus pandemic in March 2020.
Case summary March 2021 | Not Justified
A student was living in accommodation owned by their provider. Their accommodation agreement was for the full academic year, from September to mid-June.
Case summary March 2021 | Not Justified
A student was on a one year taught postgraduate course. As a result of the nationwide lockdown announced in March 2020 during the coronavirus pandemic, the provider restricted access to on-campus facilities such as the library, and teaching was moved online.
Case summary November 2020 | Partly Justified
A small group of students were studying for a health-related course with practical elements. They complained to their provider about the quality and delivery of their studies in the first year and disruption during the second year caused by industrial action and lockdown.
Case summary November 2020 | Partly Justified
A second-year, international student was studying four modules during the year for which they had paid fees of around £13,500. They complained to the provider that it had cancelled half of the expected on-campus learning because of coronavirus lockdown and asked for a refund of tuition fees.
Case summary November 2020 | Justified
A student complained to their provider that their studies had been disrupted by industrial action which caused them to miss teaching and that they missed out on more teaching as a result of the move to online lessons during the coronavirus lockdown.
Case summary November 2020 | Not Justified
A student failed a resit exam at their final attempt. They made an academic appeal to the provider after the deadline for appeals, on the ground that they had new evidence which for good reason they had not submitted earlier.
