Case summary March 2024 | Justified
A postgraduate student enrolled on a two-year programme. The second year of the programme was an optional industrial placement. Toward the end of their first year the student successfully secured a placement and provided details to the programme’s placement team.
Case summary July 2022 | Not Justified
A midwifery student was expecting a baby in June 2020, their final year of study. The student made plans to do additional clinical hours early in the year and complete their academic work earlier than usually required.
Case summary May 2022 | Partly Justified
A few months into a new five-year MBBS programme to study medicine at an overseas campus, some students complained about their experience so far. They said the course had fallen short of what the provider had promised in advertising material.
Case summary July 2021 | Partly Justified
A student was renting a house with three other students. The accommodation agreement was with their higher education provider and the provider was renting the house (and others in the area) from private landlords.
Case summary September 2020 | Not Justified
A student complained to their provider that the information on its website was misleading.
Case summary September 2020 | Partly Justified
A student complained to the provider that the course they had completed did not include enough teaching hours at the right standard to enable them to apply for professional accreditation from the relevant professional body.
Case summary May 2019 | Partly Justified
An international student was on a one-year master’s programme at the time of the industrial action. They complained to the University about teaching hours that had been missed during the action.
Case summary April 2019 | Partly Justified
A student enrolled on an International Graduate Medicine (MBBS) programme that included some placements in the USA. In their second year the student complained about information provided in the prospectus about the placements and asked to do their placement in the UK rather than the USA.
Case summary April 2019 | Not Justified
A student was studying for an HND at a further education college. The student, with some other students, raised concerns about the delivery of the course and complained that they had not received good value for money.
Case summary April 2019 | Settled
A group of students were studying for a professional Postgraduate Diploma. They complained about the teaching, a lack of resources and poor communication.
