Case summary October 2023 | Not Justified
A student made an arrangement with a third party for the payment of their tuition fees. The student paid the third party an amount in an overseas currency and they expected the third party to pay the student’s fees in British pounds sterling. The student shared their login details with the third party. The provider became aware that the fee payments were made using stolen credit cards.
Case summary October 2023 | Not Justified
A provider investigated a number of complaints about a student behaving inappropriately. After gathering information, it held a panel hearing which the student attended with a representative.
Case summary October 2023 | Not Justified
A student was disciplined after the fire alarm in their room was disabled by their partner. The provider decided that this was a breach of the Accommodation Terms and Conditions. The student was fined £500 and their accommodation contract was terminated, with a ban on re-applying in the future. The student appealed this sanction as they considered it was too harsh. The provider rejected the appeal.
Case summary April 2023 | Settled
A former student complained to the provider about the behaviour of a member of academic staff several years earlier. The student said the staff member had coerced them into a sexual relationship, which continued after they had graduated.
Case summary April 2023 | Not Justified
Student A was accused by another student, Student B, of sexual assault. Student B complained to the provider that Student A had sex with them when they were too intoxicated to give consent.
Case summary April 2023 | Not Justified
A student was accused of inappropriate behaviour by several other students. Two students said that the student had touched them inappropriately and without consent and other students said that the student had made them feel uncomfortable by frequently entering their personal space during gym sessions, and waiting for them outside the gym.
Case summary April 2023 | Partly Justified
A student on a healthcare-related course had a mental health condition. The student was supported by the provider and completed the academic modules and a placement successfully.
Case summary April 2023 | Partly Justified
A student was studying for a degree in business with a foreign language. The student was affected by mental health difficulties and during their first year of study they had discussed and agreed with the provider what support would be helpful.
Case summary April 2023 | Partly Justified
A disabled student and their provider agreed a support plan during their second year of studies. In the final year of the course, the student sought help managing deadlines because their mental health was declining.
Case summary April 2023 | Justified
A group of students was studying a distance learning course. The students complained that the course didn’t live up to their expectations, based on the prospectus and other marketing materials.
