Headlines of the year

3,137 complaints received - 10% up on 2022
3,352 complaints closed - 19% up on 2022
Consulted on the revised Good Practice Framework: Delivering learning opportunities with others (published Feb 2024)
Ran an extensive outreach programme of 65 online events with over 1,100 participants as well as in-person visits to providers and student representative bodies, and contributed to a host of sector events
Worked closely with governments, sector bodies, NUS and other organisations to contribute to relevant discussions and developments
Worked with the Welsh government and others towards making our service available to students across the post-compulsory education and training sector in Wales
Welcomed Helen Megarry as Independent Adjudicator to jointly lead the organisation with Ben Elger, Chief Executive, and welcomed Sim Scavazza as our new Chair

ANNUAL REPORT 2023 - Headlines of the year