114.A student may wish to complain about the service provided by another organisation (which is not a higher education provider) on behalf of the higher education provider, for example accommodation services or leisure facilities. It is good practice to advise the student to contact the appropriate organisation directly, and for providers to make sure that those organisations have appropriate complaints procedures in place.
115.Students should be able to complain directly to the provider about a service provided by another organisation, for example, a placement provider, which the student feels has impacted on their learning experience.
116.If a provider needs to make enquiries to an outside organisation when investigating a complaint, it should take care to comply with data protection legislation and the provider’s own policies on handling personal information.
