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GOOD PRACTICE FRAMEWORK - HANDLING COMPLAINTS AND ACADEMIC APPEALS
- Complaints and appeals involving more than one academic provider or awarding body
Home
Resources and Publications
Good Practice Framework
Handling complaints and academic appeals
Complaints and appeals involving more than one academic provider or awarding body
Sections in this guide
Introduction
What is a complaint?
What is an academic appeal?
Who can make a complaint or academic appeal?
Representation
Support
The process
Deciding which process to use and managing more than one process
Complaints and appeals involving more than one academic provider or awarding body
Complaints involving other organisations or contractors who provide a service on behalf of the provider
Complaints about a student representative body
Complaints about the behaviour of staff or other students
Group complaints
Other factors for providers to consider when handling complaints and academic appeals
Capturing and sharing learning from complaints and academic appeals
Annexes
Complaints and appeals involving more than one academic provider or awarding body
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Deciding which process to use and managing more than one process
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Complaints involving other organisations or contractors who provide a service on behalf of the provider
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