OIA publishes case summaries of complaints arising from the impact of Covid-19
26 Nov 2020
We have published our first set of case summaries of complaints arising from the impact of coronavirus.
26 Nov 2020
We have published our first set of case summaries of complaints arising from the impact of coronavirus.
25 Nov 2020
An article highlighting some of the key issues in complaints we have seen to date when a course, campus, or provider has closed.
24 Nov 2020
We welcome UUK’s work on this very important issue.
19 Nov 2020
We are publishing a briefing note on course, campus or provider closure and some reflections on complaints arising from the closure of GSM London.
5 Nov 2020
We are consulting on draft Rules for Large Group Complaints.
7 Oct 2020
We welcome the Higher Education Commission’s report following their inquiry into the experiences of disabled students in higher education.
5 Oct 2020
We hope it will be helpful to draw together here some points from our guidance for providers and students that are particularly pertinent at the moment, and to give an update on what we have seen so far in complaints arising from the coronavirus situation.
22 Jul 2020
The OIA is publishing for consultation a new section of the Good Practice Framework: Requests for additional consideration.
22 Jun 2020
We have published a second briefing note on our approach to complaints arising from the impact of coronavirus (COVID-19).
27 May 2020
We have today (27 May 2020) published our Annual Statements for 2019 for higher education providers that are members of the OIA Scheme.